Registered Service Manager

Key Responsibilities

Leadership and Staff Management

• Provide clear leadership and direction to the team to ensure high quality, young person centred services

• Foster a culture of accountability, learning and continuous improvement

• Promote a culture of respect across the service for both young people and staff,

• Ensure staff supervisions, appraisals and team meetings are completed in line with organisational culture and ethos as well as policy and Ofsted expectations.

• Ensure staff performance and conduct is compliant with policies, procedures, and regulatory requirements and deal with staff performance issues accordingly

• Ensure staff are competent and trained across the service including delivering training where necessary

• Ensure the recruitment, induction, and ongoing development of staff is in line with Safer Recruitment and Ofsted expectations, including DBS requirements

• Assist in ensuring Support staff are trained and competent to deliver support in line with the Supported Accommodation Quality Standards.

• Foster a culture within the team where a positive solution-focused approach is taken to address challenging and complex behaviours presented by young people

Safeguarding and Child Protection

• Act as the Designated Safeguarding Lead (DSL)

• Ensure safeguarding procedures are robust, up to date, and consistently followed by all staff.

• Ensure staff are trained in Safeguarding (minimum level 3)

• Ensure safeguarding concerns are reported and managed in line with statutory guidance, concerns are responded to, appropriate referrals are made, and relevant professionals are liaised with

• Ensure all incidents, concerns, and allegations are managed in line with statutory guidance and organisational procedures.

• Promote a culture where the safety, welfare, and rights of children are prioritised at all times.

• Oversee the induction, support, safeguarding, and ongoing case management of all children placed within the service.

• Maintain oversight of each child’s needs, risks, and support plans/pathway plans.

• Ensure every child has a risk assessment and individual support plan in place prior to moving into the service.

• Ensure plans are regularly reviewed and updated in line with statutory and organisational timescales.

• Ensure all reports, records, and documentation relating to children are completed to a high standard and within deadlines.

• Quality assure all written communication and reports sent to local authorities and partner agencies where appropriate

• Develop positive relationships with local authorities and external professionals

Referrals, Matching, and Admissions

• Assistin decision-making regarding referrals and the matching process.

• Ensure admissions are appropriate, safe, and in line with the service statement of purpose.

• Ensure all children are successfully onboarded in line with organisational policies and regulatory expectations.

• Oversee completion of all required documentation prior to placement.

Multi-Agency Working

• Act as the Single Point of Contact (SPOC) for external professionals, including social workers, local authorities, and partner agencies.

• Building and ensuring the team maintain effective professional relationships to support positive outcomes for children.

• Ensure timely and professional communication with all relevant stakeholders.

Health & Safety

• Ensure compliance with all health and safety and fire safety legislation.

• Oversee risk assessments and safe working practices

• Monitor incident reporting and implement learning outcomes.

• Ensure property maintenance issues are identified and resolved

Quality Assurance and Regulatory Compliance

• Ensure the service operates in line with Supported Accommodation (England) Regulations 2023 and Ofsted expectations and guidance

• Ensure the Quality Service Review required by Ofsted is submitted timely

• Maintain an awareness and observation of Fire and Health & Safety Regulations

• Lead on inspections organizing rapid and effective responses to information requests, auditing and reporting as required

• Lead on the development and monitoring of any improvement action plans following inspection

• Monitor and improve service quality through audits and feedback via the Quality Support Review

• Maintain accurate records and evidence for Ofsted inspection.

• Manage the complaints process

Organisational policies and procedures

• Maintain up-to-date knowledge of regulatory changes and best practice.

• Monitor practice and documentation across the service to ensure compliance and high standards.

• Review Policies and procedures as required and ensure they are updated timely

Participation and Feedback

• Ensure views from children, partners, professionals and staff, wishes, and feelings are regularly sought and recorded.

• Ensure feedback from children is discussed, responded to, and acted upon where required.

General

• Maintain confidentiality and comply with data protection requirements.

• Keep abreast of Ofsted Regulations and changes in requirements

• Ensure Key Performance Indicators are met across the service

• Represent the organisation professionally at all times.

• Complete reports and documentation to a high standard.

• Be an Ambassador for E4L ensuring the E4L culture is embedded in staff processes and procedures

• Provide witness statements to Police or External Bodies regarding incidents as requested

• Manage own time and tasks effectively

• Able to work additional hours to cover sickness and holidays, Bank Holidays, Christmas Holidays and evenings and weekends

• Able to cover “on call” duties

• Undertake additional duties as required.

Additional Information

REPORTING TO: Responsible Individual / Directors

STAFF RESPONSIBILITY: Staff Team and Service Delivery

WORKING TIMES: Typically 9am - 6pm Monday to Friday with flexibility around mid shifts and weekends where necessary